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Warranty Info and Product Protection Coverages

LIFE TIME NON-TRANSFERABLE LIMITED WARRANTY

 

WHAT IS COVERED: HPZ, Inc. (hereinafter referred to as “HPZ“) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its HPZ products, when subject to normal and proper residential use, will be free from defects in material or workmanship for life time from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells or transfers a HPZ product. In the event of defect, these are your exclusive remedies.

 

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

 

WHAT IS NOT COVERED: This non-transferable limited warranty does not provide protection against, and HPZ will have no liability under this non-transferable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper use not in accordance with HPZ's instructions, use of non-HPZ accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, accident, alteration, defects in or failure of the surface the HPZ products are placed upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the HPZ product.

 

WARRANTY OF THE PRODUCT: A sales receipt and online registration confirmation email shall be required to obtain any warranty coverage. Please keep this information in a safe place.

 

MAKING A WARRANTY CLAIM: To obtain warranty on a HPZ product, contact the HPZ Customer Care Center.

 

Pursuant to this non-transferable limited warranty, HPZ will replace the part. This non-transferable limited warranty will then apply to the new part for the remainder of the original non-transferable limited warranty period.

 

DISCLAIMERS: Replacement as provided under this non-transferable limited warranty is the exclusive remedy of the consumer.

 

This non-transferable limited warranty is in lieu of all other express warranties. HPZ expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. HPZ also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. HPZ does not authorize any other person or agent to make any other express or implied warranties.

 

Furthermore, HPZ will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts due to circumstances beyond HPZ's control.

 

GOVERNING LAW: This non-transferable limited warranty shall be governed by the law of the State of California , U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this nontransferable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Los Angeles County, California, USA.

3-YEARS WHEELS REPLACEMENT LIMITED COVERGAE

 

WHAT IS COVERED: HPZ, Inc. (hereinafter referred to as “HPZ“) provides front and rear wheels replacement to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its HPZ products, when subject to normal and proper residential use, free of charge for 3 years from the purchase date ONCE every year. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. This limited coverage is non-transferable and shall automatically terminate if the original retail consumer purchaser resells or transfers a HPZ product. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

 

WHAT IS NOT COVERED: This non-transferable limited coverage does not provide protection against, and HPZ will have no liability under this non-transferable limited coverage for any damage to or defects of the wheels caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper use not in accordance with HPZ's instructions, use of non-HPZ accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, accident, alteration, defects in or failure of the surface the HPZ products are placed upon, or exposure to harmful chemicals and any other cause not involving wear and tear in the HPZ product under normal residential usage condition.

 

COVERAGE OF TH WHEELS: A sales receipt and online registration confirmation email shall be required to obtain any warranty coverage. Please keep this information in a safe place. You may request up to 2 front and/or 2 rear wheels per year.

 

MAKING A REPLACEMENT CLAIM: To obtain wheel replacement, contact the HPZ Customer Care Center.

SHIPPING FEE: A ground shipping fee of $2.95 for each wheel shall be charged for the replacement wheel(s) shipment. A 2-3 days expedited shipping fee of $5.95 for each wheel shall be charged for the replacement wheel(s) shipment.

 

Pursuant to this non-transferable limited coverage, HPZ will replace the wheel(s). This non-transferable limited coverage will then apply to the new wheel(s) for the remainder of the original non-transferable limited coverage period.

 

DISCLAIMERS: Replacement wheels as provided under this non-transferable limited coverage is the exclusive remedy of the consumer.