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Privacy & Policies

Customer Information Security
Online Security: In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL, it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. HID Express, Inc. has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you to contact us.
Credit Card Security: Your credit card numbers are never stored in any of our records and all transactions occur within a 100% secure website. You are protected from your credit card company in the case of a fraudulent transaction with any purchase. All orders will verify the correct billing address, so please enter the billing address exactly as it is shown on your statement.
Fraudulent Orders: All fraudulent orders will be prosecuted to the fullest extent of the law. Order fraud is a Federal crime, subject to Federal penalties.


Privacy Statement
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways: • To personalize your experience (your information helps us to better respond to your individual needs) • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. • To send periodic emails Customers will not be subscribed to a mailing list. • To administer a contest, promotion, survey or other site feature
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Terms and Conditions: Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at here.
Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Consent: By using our site, you consent to our privacy policy.
Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 1st, 2017.



Terms and Conditions of Sale

1. INTRODUCTION This agreement ("Agreement") contains terms and conditions applicable to your purchase of HPZ PET ROVER ("Product").

2. GOVERNING LAW THIS AGREEMENT AND ALL SALES THERE UNDER SHALL BE GOVERNED BY THE STATE OF CALIFORNIA, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.

3. PRICES AND TAXES Prices are exclusive of all federal, state, local, or other government taxes, fees, or charges now in force or enacted in the future. Taxes will be indicated on the invoice; however, if any additional such tax, fee or charge is imposed by any governmental authority on, or measured by, the transaction between HPZ PET ROVER and you, you will be responsible for such tax, fee or charge. In the event that HPZ PET ROVER is required to pay any such tax, fee, or charge at the time of sale or thereafter, you will reimburse HPZ PET ROVER therefore.

4. SHIPMENT Any stated ship date is an approximation only. In the absence of specific shipping instructions, HPZ PET ROVER will ship by the carrier of its choice. You agree to pay all transportation charges, whether billed by the carrier or HPZ PET ROVER. Unless otherwise specified, the Product will be shipped in standard commercial packaging. Products may be shipped to destinations in the United States or Canada only. When special packaging is requested or, in the opinion of HPZ PET ROVER, required under the circumstances, the cost of the same, if not set forth on the invoice, will be separately invoiced. HPZ PET ROVER continuously upgrades and modifies its products and services to provide customers with new and improved products and services. HPZ PET ROVER may modify or discontinue products or services at any time without prior notice to customers and discrepancies between the product you receive and the respective specification sheet may occur. However, in such a case HPZ PET ROVER will ship Products that have substantially similar or better functionality and performance.

5. DELIVERY AND PASSAGE OF TITLE Delivery will be made F.O.B. HPZ PET ROVER's facility. The time of delivery is the time the Product to be delivered is picked up by the carrier. Title to the Product shall pass to you upon shipment from HPZ PET ROVER facility. Loss or damage that occurs during shipping by a carrier selected by HPZ PET ROVER is HPZ PET ROVER's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility.

6. PAYMENT TERMS Buyer agrees to make the payments set forth in the invoice for the Products. Unless otherwise agreed by HPZ PET ROVER, payment must be received in full prior to acceptance of your order. For credit card payments, your credit card will be charged when your Product ships.

7. RETURNS AND EXCHANGES Products that are defective may be repaired or replaced in accordance with HPZ PET ROVER standard warranty, the terms and conditions of which will accompany your Product.

9. INTELLECTUAL PROPERTY HPZ PET ROVER hereby retains for itself all other rights, title, and interest in and to all intellectual property in the Products sold and any products or software or other deliverable created during performance of the services, including without limitation, worldwide copyright, trade secret, patent, trademark, and any other proprietary rights.

10. WARRANTIES ANY WARRANTY ASSOCIATED WITH THE PRODUCT IS INCLUDED IN THE DOCUMENTATION PROVIDED WITH THE PRODUCT. A COPY OF SUCH LIMITED WARRANTY MAY ALSO BE FOUND HERE. THE PRODUCTS ARE PROVIDED "AS IS" AND HPZ PET ROVER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND NON-INTERFERENCE. HPZ PET ROVER DOES NOT WARRANT THAT YOUR USE OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.

11. LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCE SHALL HPZ PET ROVER BE LIABLE FOR (A) ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR LOST PROFITS, EVEN IF HPZ PET ROVER KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, (B) ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY, OR (C) ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU FOR THE PRODUCTS PURCHASED HEREUNDER. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS CONTAINED HEREIN MAY NOT APPLY TO YOU.