RMA Form Received. Thank you!
What will happen next...
- We will ship the product(s) or replacement part(s) within 1-3 business days by standard shipping.
- We may request additional info (e.g. photos) in order to process your case.
- We may email you the tracking info if you provided your email address on the form.
- If you request "return for exchange", we may email you a UPS return label to ship the product(s) back to us, or may ask you to donate the product(s) to your local animal shelter or rescue group, depending on the case.
- If you request "return for refund", we will email you a UPS return label to ship the product(s) back to us. Your refund will be processed within 3-5 business days after we receive and inspect your return. Please allow 5-10 business days for the refund amount to credit back to your account.
Please contact us if you need further assistance.