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RMA Form Received. Thank you!

What will happen next...

  • We will ship the product(s) or replacement part(s) within 1-3 business days by standard shipping.
  • We may request additional info (e.g. photos) in order to process your case.
  • We may email you the tracking info if you provided your email address on the form.
  • If you request "return for exchange", we may email you a UPS return label to ship the product(s) back to us, or may ask you to donate the product(s) to your local animal shelter or rescue group, depending on the case.
  • If you request "return for refund", we will email you a UPS return label to ship the product(s) back to us. Your refund will be processed within 3-5 business days after we receive and inspect your return. Please allow 5-10 business days for the refund amount to credit back to your account.

Please contact us if you need further assistance.