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RMA Form Received. Please read this page carefully, thank you!

What will happen next...

  • We will ship the product(s) or replacement part(s) within 3-5 business days by standard ground shipping.
  • We may request additional info (e.g. photos) in order to process your case.
  • We may email you the tracking info if you provided your email address on the form.
  • If you request "return for exchange", we may email you a UPS return label to ship the product(s) back to us, or may ask you to donate the product(s) to your local animal shelter or rescue group, depending on the case.
  • If you request "return for refund", we will email you a UPS return label to ship the product(s) back to us. Your refund will be processed within 3-5 business days after we receive and inspect your return. Please allow 5-10 business days for the refund amount to credit back to your account.
  • Products must return within 30 days upon you receive the UPS return label. The return label will expire after 30 days.

Common Return Questions

What items are returnable?

  • Within 60 days of receipt of your shipment
  • In acceptable/re-sellable condition

What items are non-refundable?

  • Free gifts, heavily used or damaged items

Is my item covered under warranty?

Are there any fees for return/exchange?

  • There is no restocking fee for returned products that are new, re-saleable or undamaged
  • Original shipping charges is non-refundable
  • We may pay for return and/or exchange shipping charges based on your case (for USA customers in 48 contiguous states only)
  • We may not pay for return shipping charges for accessories under $20

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will usually notify you in 3-5 business days.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment usually within 5-10 business days.

Still have questions? Email us at customerservice@petroverusa.com with your full name, order number and we will get back to you shortly.